PRIVACY POLICY — BAECB HILLS

baecbhills.in is owned and operated by BAECB HILL’S (OPC) PRIVATE LIMITED ("BAECB HILLS", "Barabar Eco Camp™", "we", "us", or "our"), located at Barabar–Nagarjuni Hills, Jehanabad, Bihar, India.

We are committed to protecting your personal data and ensuring its confidentiality, security, and responsible processing. This Privacy Policy outlines how we collect, use, process, and protect your information when you visit our website, book our accommodations (Heritage AC Rooms: Gopika, Vadathika, Vapiyaka; Nature Cabins: Uday Kutir, Siddh Kutir; Glamping; Camping; B&B), participate in activities, or interact with our services.

1. Information We Collect

We collect two primary categories of information:

A. Personal Information You Provide Directly

When you make a room or campsite reservation, submit an inquiry, request group transfers, or sign up for updates, we collect personal data including:

• Contact Details: Full name, phone number, WhatsApp number, and email address.

• Booking & Stay Details: Check-in/check-out dates, guest counts, accommodation choice (Heritage AC Rooms: Gopika, Vadathika, Vapiyaka; Uday Kutir; Siddh Kutir; Glamping; Camping; B&B), activity selections (Nagarjuni Night Trek, Rappelling, Archery), and dietary preferences for Annapurna Kitchen.

• Government Identification: Mandatory ID proof details (Aadhaar, Passport, Driving License, or Voter ID) collected at or prior to check-in as required by local hospitality laws and police verification guidelines.

• Transaction Data: Billing details and payment receipts processed securely through authorized payment gateways.

B. Information Collected Automatically (Device & Usage Data)

When you navigate baecbhills.in, our system automatically collects standard technical data, including:

• IP address, browser type, operating system, time zone, and language settings.

• Page views, navigation paths, duration on specific sections, and referring search terms.

• Basic essential cookies required for website functionality, user navigation, and secure booking processing.

2. How We Use Your Information

We process your data strictly for legitimate business, hospitality, and legal purposes:

• Fulfilling Reservations: Confirming stays across our Heritage AC Rooms (Gopika, Vadathika, Vapiyaka), campsites, glamping units, and activity itineraries.

• Guest Communication: Sending booking confirmations, route directions, pickup schedules, activity safety guidelines, and customer support updates via WhatsApp, SMS, or email.

• Hospitality & Legal Compliance: Maintaining guest registers and submitting mandatory guest details to local tourism and law enforcement authorities in Jehanabad, Bihar.

• Operations & Safety: Managing meal preparation at Annapurna Kitchen, planning activity group sizes, and ensuring visitor safety across the property.

• Marketing Communications (Optional): Sending seasonal package offers, local eco-tourism updates, or newsletters only if you explicitly opt in. You may opt out at any time.

3. Data Sharing & Third-Party Disclosure

We do not sell, rent, or trade your personal information to third parties. Data is shared strictly on a need-to-know basis under the following circumstances:

• Service Facilitators: Verified local trekking guides, activity facilitators, group transport providers, and payment gateways solely to execute your booked itinerary.

• Third-Party Links: Our site contains links to external platforms (such as WhatsApp and Google Maps). We are not responsible for the privacy practices of external websites and encourage you to read their respective privacy statements.

• Legal Requirements: We may disclose information if required by law, court orders, or government authorities to comply with statutory legal processes or safeguard public and visitor safety.

4. Data Security & Storage

• We employ appropriate technical, physical, and administrative measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure.

• All digital payment interactions are processed through encrypted, PCI-DSS compliant payment gateways.

• Personal information and guest records are retained only as long as necessary to fulfill booking commitments, clear accounting requirements, or satisfy statutory record-keeping mandates under Indian law.

5. Your Rights & Choices

You retain full control over your personal data:

• Access & Correction: You may request to review or correct any inaccurate personal information stored with us.

• Marketing Opt-Out: You can unsubscribe from promotional emails or WhatsApp updates at any time by clicking "Unsubscribe" or replying "STOP".

• Data Erasure: You may request the deletion of non-essential personal information, subject to mandatory government retention rules for hotel guest registers.

6. Updates to This Policy

We reserve the right to modify this Privacy Policy as our services, room offerings, or legal obligations evolve. Any revised version will be published on this page with an updated modification date.

7. Contact Information

For queries, data correction requests, or privacy concerns, please contact us:

• Legal Entity: BAECB HILL’S (OPC) PRIVATE LIMITED

• Brand: BAECB HILLS — Barabar Eco Camp™

• Address: Barabar–Nagarjuni Hills, Jehanabad, Bihar, India

• Email: info@baecbhills.in

• Website: https://www.baecbhills.in